Privacy Policy

Introduction

Australian Hiking Trails ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. By accessing or using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Subscribe to our newsletter
• Complete a contact form
• Book a hiking tour
• Participate in promotions or surveys
• Provide feedback or contact us

The personal information we collect may include:

• Full name
• Email address
• Postal address
• Phone number
• Date of birth
• Payment information
• Emergency contact details
• Health information relevant to your hiking activities

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit
• Time and date of your visit
• Time spent on pages
• Referral sources

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Process and manage your bookings and reservations
• Provide and maintain our services
• Notify you about changes to our services
• Allow you to participate in interactive features
• Provide customer support
• Gather analysis to improve our services
• Monitor the usage of our services
• Detect, prevent, and address technical issues
• Send you promotional materials and newsletters
• Respond to your inquiries and fulfill your requests
• Improve our marketing and promotional efforts

Disclosure of Your Information

We may share your personal information in the following situations:

• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal information.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information.

To exercise these rights, please contact us using the details provided below.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

Our services are not intended for use by children under the age of 16 without parental consent. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +61 475 029 381
• By mail: 78 Oxford Road, Brisbane, QLD 4000, Australia